top of page
Privacy Policy
Last Updated: May 30th, 2025
Effective Date: May 30th, 2025
Veridian Growth Solutions (designated, "Company," "We," "Us," "Our") is committed to protecting the privacy and security of your Personal Data.
This Privacy Policy describes how We collect, use, process, share, and protect Personal Data that We obtain from visitors to Our website, https://veridian-growth-solutions.com (designated, the "Website"), individuals who subscribe to Our Veridian Growth Insider newsletter, potential clients, and Our clients in connection with the provision of Our services (collectively designated, "Services").
Our registered address is 3250 Bonita Beach Road, Suite 205 #584, Bonita Springs, FL 34134.
Please read this Privacy Policy carefully to understand Our views and practices regarding your Personal Data and how We will treat it.
By accessing or using Our Website or Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not access or use Our Website or Services.
1. What is Personal Data?
"Personal Data" (or "Personal Information") means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
2. Personal Data We Collect
We may collect and process the following categories of Personal Data:
-
Information You Provide Directly to Us:
-
Contact Information: When you fill out forms on Our Website (such as a contact form or newsletter subscription), correspond with Us by phone, email, or otherwise, or inquire about Our Services, We may collect your first and last name, email address, phone number, company name, job title, and any other information you choose to provide.
-
Client Data: If you become a client of Veridian Growth Solutions, We will collect information necessary to provide Our Services. This may include, but is not limited to, business information, contact details of your personnel involved in the Services, operational data relevant to client success and BPO strategies, financial information for billing, and payment information (which is typically collected and processed by a third-party payment processor). In providing our Services to our business clients (designated, 'Clients'), such as our AI-enhanced Insights & Content, We may process Personal Data of their employees or other individuals (designated, 'Client Employee Data') that our Clients provide to Us or instruct Us to collect. In such cases, Veridian Growth Solutions acts as a 'data processor' or 'service provider' on behalf of our Client, who is the 'data controller' or 'business' responsible for such Client Employee Data. Our processing of Client Employee Data is governed by the terms of our Data Processing Addendum and service agreement with that Client and their lawful instructions. If you are an employee of one of our Clients, please refer to your employer’s privacy policy for information on how your data is handled.
-
Testimonial Information: If you provide a testimonial, We may collect your name, title, company name, and the testimonial content itself, with your explicit consent.
-
Communications: Records and copies of your correspondence (including email addresses and chat logs) if you contact Us.
-
-
Information We Collect Automatically When You Use Our Website:
-
Log Data and Device Information: When you visit Our Website, Our servers may automatically record information (designated, "Log Data"), including your Internet Protocol (IP) address, browser type and settings, the date and time of your request, device information (such as operating system, device type), and how you interacted with Our Website.
-
Usage Data: Information about your interaction with Our Website, such as pages visited, features used, time spent on pages, links clicked, and referral URLs.
-
Cookies and Similar Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your Browsing activities over time and across different websites or online services. For more information, please see Our Cookie Policy section below.
-
-
Information We May Receive from Third Parties:
-
Analytics Providers: We may receive aggregated or de-identified information from third-party analytics providers (e.g., Google Analytics) about Website traffic and usage patterns.
-
Business Partners: If you are referred to Us by a business partner, they may provide Us with your contact information.
-
Publicly Available Sources: We may collect information from publicly available sources, such as LinkedIn or company websites, for B2B marketing and lead generation purposes.
-
3. How We Use Your Personal Data
We use the Personal Data We collect for the following purposes:
-
To Provide and Manage Our Services:
-
To fulfill Our contractual obligations to Our clients and provide them with Our consultancy services, including Client Success (CS) Foundation, CSM Program Optimization, BPO Readiness & Strategic Matchmaking, BPO Partnership Management, and AI-enhanced Insights & Content.
-
To communicate with you about your account, projects, and Our Services.
-
To process payments and manage client accounts.
-
To Communicate with You:
-
To respond to your inquiries, comments, and requests.
-
To send you Our Veridian Growth Insider newsletter and other marketing communications for which you have opted in, or where otherwise permitted by law (e.g., for existing clients about similar services). You may opt-out of receiving these communications at any time by following the unsubscribe link or instructions provided in any marketing email We send or by contacting Us directly.
-
To provide you with information about updates to Our Services, new offerings, or changes to Our policies.
-
-
To Improve Our Website and Services:
-
To understand how users interact with Our Website and to enhance user experience.
-
To monitor and analyze trends, usage, and activities in connection with Our Website and Services.
-
For research and development purposes to improve Our offerings.
-
-
For Marketing and Advertising:
-
To send you promotional materials and information about products, services, and events that may be of interest to you, in accordance with your marketing preferences.
-
To measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you.
-
-
For Legal and Compliance Purposes:
-
To comply with applicable legal obligations, court orders, or governmental requests.
-
To enforce Our Terms of Use and other agreements.
-
To protect the rights, property, or safety of Veridian Growth Solutions, Our clients, or others.
4. Legal Basis for Processing Personal Data (Primarily for GDPR Compliance)
If you are located in the European Economic Area (EEA), UK, or Switzerland, Our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which We collect it.
Performance of a Contract: We process Personal Data to perform Our contractual obligations to Our clients (e.g., providing consultancy services).
Consent: We will rely on your consent to process Personal Data for certain purposes, such as sending you newsletters or marketing emails, or when We use certain cookies. You have the right to withdraw your consent at any time.
Legitimate Interests: We may process Personal Data for Our legitimate interests (e.g., to operate Our Website, for direct B2B marketing, to improve Our Services, for fraud prevention), provided that such interests are not overridden by your data protection interests or fundamental rights and freedoms.
Legal Obligation: We may process Personal Data to comply with Our legal obligations.
5. Sharing and Disclosure of Personal Data
We do not sell your Personal Data.
We may share or disclose your Personal Data in the following circumstances:
-
Service Providers: We may share Personal Data with trusted third-party service providers who perform services on Our behalf, such as:
-
Website hosting and IT infrastructure providers.
-
Email marketing and communication platforms (e.g., for Our Veridian Growth Insider newsletter).
-
Payment processors (We do not store full credit card details).
-
Analytics providers (e.g., Google Analytics).
-
CRM software providers.
-
Project management and collaboration tool providers.
-
-
AI Service Providers: As part of delivering certain Services, such as Our "AI-Enhanced Insights & Content," We may utilize advanced artificial intelligence (AI) tools and platforms provided by reputable third-party service providers. These tools may be used to analyze data You (Our Client) provide or data We collect on Your behalf as part of the agreed Services, for purposes such as generating insights, identifying trends, or assisting in the creation of draft content and reports. We take steps to ensure that any client data processed by such AI tools is handled in accordance with Our contractual obligations to You, including confidentiality. Where AI tools process Personal Data for which You are the controller, the AI service provider acts as a sub-processor under Our agreement with You (as detailed in Our Data Processing Addendum). We select AI service providers who commit to appropriate security and privacy standards. Information processed by these AI tools is done so for the sole purpose of providing the agreed Services to You and is not used for the AI provider's independent purposes, in accordance with their terms and Our agreements. We also seek to ensure that data, particularly any Personal Data you provide as a Client, is not used to train the AI provider's general models unless this is explicitly agreed with you or the data is appropriately anonymized or aggregated according to industry best practices.
-
Business Partners: In connection with Our BPO Readiness & Strategic Matchmaking services, We may, with your explicit consent or as directed by you as Our client, share your relevant business information (which may include limited Personal Data) with potential BPO partners for the purpose of facilitating introductions and partnerships.
-
Legal Requirements and Safety: We may disclose Personal Data if We believe in good faith that such disclosure is necessary to:
-
Comply with a legal obligation, subpoena, court order, or other governmental request.
-
Enforce Our Terms of Use or other agreements.
-
Protect the rights, property, or safety of Veridian Growth Solutions, Our clients, Our users, or the public.
-
-
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of Our assets, your Personal Data may be transferred as part of that transaction. We will notify you of any such deal and outline your choices in that event.
With Your Consent: We may share your Personal Data for other purposes with your explicit consent.
6. Data Security
We take the security of your Personal Data seriously and have implemented appropriate technical and organizational measures designed to protect it from accidental loss and from unauthorized access, use, alteration, and disclosure.
These measures include, but are not limited to:
-
Access Controls: Implementing controls to prevent unauthorized access to our systems and data, such as password protection for devices and accounts.
-
Endpoint Security: Utilizing security software on devices used to access and process Personal Data, including anti-virus and anti-malware protection, and keeping systems updated.
-
Network Security: Employing measures to secure network connections, including the use of secure networks for handling Personal Data and utilizing Virtual Private Networks (VPNs) when accessing data over public networks.
-
Data Transmission Security: Using encryption technologies, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS), to protect Personal Data transmitted to Us through Our Website.
-
Data Handling Procedures: Implementing procedures for the secure handling and storage of Personal Data.
​
While We strive to use commercially acceptable means to protect your Personal Data, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
Therefore, We cannot guarantee its absolute security.
The security of your information also depends on you.
Where We have given you (or where you have chosen) a password for access to certain parts of Our Website or client portals, you are responsible for keeping this password confidential.
7. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, legal, or accounting purposes).
​
The criteria used to determine Our retention periods include:
-
The length of time We have an ongoing relationship with you and provide Services to you (e.g., for as long as you are a client or subscribe to Our Veridian Growth Insider newsletter).
-
Whether there is a legal obligation to which We are subject (e.g., certain laws require Us to keep records of your transactions for a certain period of time).
-
Whether retention is advisable in light of Our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
When We no longer need to retain your Personal Data for the purposes set out in this Privacy Policy, or as required by applicable law, We will take reasonable steps to securely delete or anonymize it in accordance with Our internal data disposal policies and applicable legal requirements.
8. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR in the EEA/UK, CCPA/CPRA in California), you may have certain rights regarding your Personal Data.
These rights may include:
-
Right to Access: The right to request copies of your Personal Data.
-
Right to Rectification: The right to request that We correct any inaccurate Personal Data or complete incomplete Personal Data.
-
Right to Erasure (Right to be Forgotten): The right to request that We delete your Personal Data, under certain conditions.
-
Right to Restrict Processing: The right to request that We restrict the processing of your Personal Data, under certain conditions.
-
Right to Object to Processing: The right to object to Our processing of your Personal Data, under certain conditions (e.g., for direct marketing).
-
Right to Data Portability: The right to request that We transfer the data that We have collected to another organization, or directly to you, under certain conditions.
-
Right to Withdraw Consent: If We are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time.
-
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
-
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that Our processing of your Personal Data infringes applicable data protection laws.
To exercise any of these rights, please contact Us at vince.lupe@veridian-growth-solutions.com or via the postal address provided in the 'Contact Us' section of this Policy.
We will respond to your request in accordance with applicable law.
We may need to verify your identity before processing your request.
9. International Data Transfers
Veridian Growth Solutions has its official address in the United States at 3250 Bonita Beach Road, Suite 205 #584, Bonita Springs, FL 34134.
To provide our Services, which are offered globally, Veridian Growth Solutions may process Personal Data in various jurisdictions, potentially outside of your country of residence, including the United States and other locations where our operations or service providers are based.
This means your Personal Data may be transferred to, stored, and processed in such countries
​
If We transfer your Personal Data to countries outside the EEA, UK, or Switzerland, We will ensure that appropriate safeguards are in place to protect your Personal Data, such as by using Standard Contractual Clauses approved by the European Commission, or by relying on other lawful transfer mechanisms.
Your Personal Data may be transferred to, stored, and processed in countries outside your country of residence, including the United States, where Our servers or service providers are located. We will ensure that transfers of Personal Data to a third country or an international organization are subject to appropriate safeguards as described in this Policy and in accordance with applicable data protection laws (such as by using Standard Contractual Clauses for transfers from the EEA, UK, or Switzerland). By using Our Website or Services and providing Us with your Personal Data, you acknowledge that your Personal Data may be transferred to and processed in countries outside of your country of residence.
10. Cookie Policy / Cookies and Similar Technologies
Veridian Growth Solutions (designated, "We," "Us," "Our") uses cookies and similar tracking technologies (such as web beacons and pixels) on Our Website, https://veridian-growth-solutions.com (designated, "Website"), to collect and use Personal Data about you, to enhance your Browse experience, to analyze Our Website traffic, and potentially to assist in Our marketing efforts.
​
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit.
They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies help Us recognize your device and remember information about your visit, like your preferences, settings, and how you use Our Website.
​
Types of Cookies We May Use
Our Website, which is built on the Wix platform, utilizes cookies. These may include first-party cookies (set directly by Our Website) and third-party cookies (set by other companies whose services We integrate or use, such as analytics providers or advertising partners, if applicable) for several purposes.
The types of cookies We may use include:
-
Strictly Necessary Cookies: These cookies are essential for the operation of Our Website and enable core functionality, such as security, network management, and accessibility. For example, cookies used by the Wix platform to ensure the Website loads correctly and securely. You cannot opt out of these cookies as the Website cannot function properly without them.
-
Performance and Analytics Cookies: These cookies collect information about how you and other visitors use Our Website. This includes which pages you visit most often, how long you stay on a page, the links you click, how you arrived at Our Website (e.g., via a search engine or a referral), and whether you experience any errors. We use this information to understand user activity, improve the performance and design of Our Website, and measure the effectiveness of Our content.
-
For example, We use may Google Analytics to help Us analyze Website traffic and user behavior. Google Analytics uses its own cookies to collect this information. The information generated by these cookies about your use of the Website (including your IP address, which may be anonymized) is transmitted to and stored by Google.
-
-
Functional Cookies: These cookies allow Our Website to remember choices you make (such as your username if We implement a login area, language preferences, or region) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as remembering if you have previously consented to cookies via Our cookie consent tool.
-
Targeting or Advertising Cookies: While Our primary focus is providing consultancy services, We may in the future use these cookies, often set by third-party partners (such as LinkedIn or other advertising networks), to make advertising messages more relevant to you and your interests. They may be used to deliver targeted B2B advertisements for Veridian Growth Solutions' services on other websites or platforms based on your previous interaction with Our Website, or to measure the effectiveness of Our B2B marketing campaigns.
How We Use Information from Cookies
We use the information We obtain from cookies and similar technologies for purposes such as:
-
Operating and ensuring the proper functioning and security of Our Website.
-
Understanding how Our Website is used, which content is popular, and how users navigate Our site, so We can improve its performance, content, and user experience.
-
Remembering your preferences and settings to personalize your experience.
-
Measuring the effectiveness of Our marketing campaigns and delivering relevant information or advertisements about Our B2B services to potential clients.
-
Fulfilling any other purposes disclosed to you at the time We collect your information or pursuant to your consent.
Your Choices Regarding Cookies
You have several options to control or limit how We and Our third-party partners use cookies:
-
Cookie Consent Banner/Tool: When you first visit Our Website, you will be presented with a cookie consent banner or tool. This tool allows you to manage your preferences for non-essential cookies and provide or withdraw consent for their use. We encourage you to use this tool to customize your cookie settings.
-
Browser Settings: Most web browsers allow you to view, manage, delete, and block cookies for a website. You can usually find these controls in the "options," "settings," or "preferences" menu of your browser. Please note that if you set your browser to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of Our Website, and some features may not function correctly.
-
Opting Out of Interest-based Advertising: For more information about interest-based advertising and how to opt out of having your web Browsing information used for behavioral advertising purposes by companies that participate in self-regulatory programs, you can visit:
-
Network Advertising Initiative (NAI): https://optout.networkadvertising.org/
-
Digital Advertising Alliance (DAA): https://optout.aboutads.info/
-
Digital Advertising Alliance of Canada (DAAC): https://youradchoices.ca/en/tools
-
European Interactive Digital Advertising Alliance (EDAA): https://www.youronlinechoices.com/ (you can select your country) Please note that opting out of interest-based advertising does not mean you will no longer see ads online, but rather that the ads you see may be less relevant to your interests.
-
Google Analytics Opt-out: To prevent your data from being used by Google Analytics, you can install Google's opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
We are committed to providing you with transparent information and control over the use of cookies on Our Website.
11. Children's Privacy
Our Website and Services are not directed to individuals under the age of 18 (designated, "Children").
We do not knowingly collect Personal Data from Children.
If you are a parent or guardian and you are aware that your Child has provided Us with Personal Data, please contact Us.
If We become aware that We have collected Personal Data from Children without verification of parental consent, We will take steps to remove that information from Our servers.
12. Links to Other Websites
Our Website may contain links to other websites that are not operated by Us.
If you click on a third-party link, you will be directed to that third party's site.
We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13. Changes to This Privacy Policy
We may update Our Privacy Policy from time to time.
We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. Where appropriate or legally required, We may also provide more prominent notice (such as by adding a statement to Our homepage or sending you a notification via email). You are advised to review this Privacy Policy periodically for any changes
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or Our data practices, please contact Us at:
Veridian Growth Solutions
Attn: Vince Lupe
3250 Bonita Beach Road, Suite 205 #584
Bonita Springs, FL 34134
eMail: vince.lupe@veridian-growth-solutions.com
bottom of page