Integrated Solutions to Scale Smarter & Maximize Impact.
Explore our bespoke consulting services designed to optimize your client success and BPO strategy, driving unparalleled growth & efficiency.
The Power of Integration:
Client Success Consulting Meets Strategic BPO
True scaling requires mastering both client retention & operational efficiency - as isolated solutions only solve part of the puzzle.
Veridian Growth Solutions uniquely combines deep expertise in results-driven customer success management (CSM) with pragmatic, strategic business process outsourcing (BPO) guidance.
We deliver holistic solutions that drive client loyalty, streamline operations, and unlock your company's full growth potential.
Client Success Foundation
& Journey Mapping
What It Is:
-
We establish the fundamental strategy, processes, and metrics for a proactive, value-driven customer success function tailored to your B2B clients.
Key Deliverables:
✓ You receive a documented CS strategy & charter, detailed customer journey maps, a defined health scoring framework, and foundational playbooks.
Ideal For:
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Businesses launching their first formal CS initiative.
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Companies needing to reduce early-stage customer churn.
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Teams looking to standardize engagement & measure client retention.
Key Activities:
✓ Immersive discovery workshops & client journey analysis.
✓ Define ideal client profiles & critical CSM metrics (e.g., health scores, churn).
✓ Design foundational CS playbooks (e.g., for onboarding) & reporting structures.
Client Success Management (CSM)
Program Optimization & Scaling
What It Is:
-
We enhance your existing customer success function by improving processes, leveraging technology, and implementing strategies for greater efficiency, impact, and scalability.
Key Deliverables:
✓ You receive a full CS process audit report, an optimized tech stack roadmap, detailed multi-stage playbooks, and team enablement resources.
Ideal For:
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B2B companies with an established CS function seeking to improve key metrics.
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Businesses aiming to better utilize their customer success software (CSM/CRM).
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Teams implementing sophisticated client retention strategies for growth.
Key Activities:
✓ Comprehensive audits of existing CS workflows, tech stacks, and team structures.
✓ Develop advanced, multi-stage customer playbooks (for adoption, expansion & renewal).
✓ Implement effective client segmentation & data-driven health scoring systems.
Strategic BPO Matchmaking
& Vendor Selection
What It Is:
-
We strategically identify high-ROI outsourcing opportunities & connect you with best-fit, pre-vetted BPO providers to solve your operational challenges.
Key Deliverables:
✓ You receive a detailed process assessment, comprehensive BPO requirements documentation, and a validated shortlist of top-tier, vetted BPO partners.
Ideal For:
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Businesses experiencing operational scaling pains.
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Companies needing to outsource customer support or other back-office tasks.
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Teams wanting to avoid the time-consuming and risky BPO provider search.
Key Activities:
✓ Internal operations analysis to pinpoint high-impact outsourcing opportunities.
✓ Define clear requirements, service level expectations (SLAs), and specific needs.
✓ Manage the initial provider screening, vetting, and introduction process.
BPO Partnership
Management & Governance
What It Is:
-
We provide expert guidance to establish, manage, and maintain successful BPO relationships, ensuring your partners consistently deliver on expectations and drive value.
Key Deliverables:
✓ You receive recommended KPI frameworks, clear governance structure guidelines, communication plan templates, and ongoing strategic advisory support.
Ideal For:
-
Companies initiating their first significant BPO engagement.
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Businesses needing to improve performance & alignment with an existing vendor.
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Companies lacking internal resources for sophisticated BPO vendor management.
Key Activities:
✓ Strategic advisory during BPO contract reviews (SLAs, key terms).
✓ Establish robust key performance indicators (KPIs) & reporting dashboards.
✓ Advise on BPO onboarding best practices, communication, and governance.
AI-enhanced Insights
& Efficiency
What It Is:
-
We leverage AI for actionable insights from your customer interactions & streamline content creation to enhance both client engagement & internal support efficiency.
Key Deliverables:
✓ You receive detailed customer interaction analysis reports, a structured plan for an AI knowledge base, and expert content strategy recommendations.
Ideal For:
-
Businesses aiming for data-driven decisions about their customer experience.
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Companies looking to improve agent productivity & customer response times.
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Businesses wanting to enhance their self-service capabilities.
Key Activities:
✓ Analyze text-based customer interaction data (support tickets, chats, surveys).
✓ Identify hidden trends, sentiment, and drivers of customer satisfaction or churn.
✓ Design & assist in implementing AI-powered internal knowledge bases.
Our Consulting Packages:
Tailored for Your B2B Growth Stage.
Package 1:
Foundation Assessment
Project-based
Focus:
-
Diagnostic & Foundational Roadmap.
Full Package Includes:
✓ Comprehensive Business & Process Discovery
✓ Client Journey Mapping & Health Score Framework
✓ BPO Readiness & Requirements Definition
✓ Actionable Strategic Roadmap & Reporting
Duration:
-
Typically 2-4 weeks.
Price Estimate:
-
Approx. US$ 3,500.00 +
Package 2:
Growth Engine
Project-based /
Retainer-based
Focus:
-
Building & Implementing Key Strategic Elements.
Project Includes:
✓ EITHER - Full implementation of any foundational service (e.g., the complete Client Success Foundation & Journey Mapping service)
✓ OR - A custom project built with specific components from our core services (e.g., a CSM Tech Stack Audit or BPO Partner Vetting).
Retainer Includes:
✓ Ongoing advisory & coaching post-foundation.​
✓ Performance reporting & strategic adjustments.
Duration:
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Projects: vary (e.g. 4-8 weeks).
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Retainers: approx. 3-6 months.
Price Estimate:
-
Projects: approx. US$ 7,500.00 +
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Retainers: approx. US$ 2,500.00 + /month
Package 3:
Scale Partner
Retainer-based
Focus:
-
Comprehensive, Ongoing Strategic Partnership.
Full Package Includes:
✓ Deeper, ongoing engagement across multiple service areas.
✓ Advanced Client Success Management (CSM) Program Optimization & Scaling.
✓ Regular BPO Partnership Management. & Governance.
✓ Delivery of AI-enhanced Insights & Efficiency.
✓ Proactive strategic planning & high-level support.
Duration:
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Typically 6-12 + months.
Price Estimate:
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Approx. US$ 5,000.00 - US$ 10,000.00 + /month.